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• Reigate
• Posted 8th Dec 2010
• 
• Posted by: Lloyd Recruitment - Reigate
• Salary: 8.00
• Job Type: Temporary
• Address: 70 High Street
  Reigate
  Surrey
  RH2 9AP
  
• Contact: 01737 221999
• Reference:
• This job has been viewed 70 times since it was posted.

Job Description

Our client is looking for Customer Service Adviser to work on a temporary ongoing basis.

You will deliver a high standard of customer service when responding to customer instructions, enquiries and requests in order to improve customer satisfaction and retention.

MAIN RESPONSIBILITIES:

• €¢ Provide an efficient and effective telephone service to customers, identifying customer needs and acting to ensure they are satisfied, consistent with department quality standards and procedures.

• €¢ Respond to complex or difficult customers, liaising with manufacturers, dealers and legal departments as appropriate, producing tailored written responses, and ensuring all customers concerns/requests are followed through to resolution.

• €¢â€¢ Maintain and develop up-to-date comprehensive product, system and process knowledge to act as a centre of expertise for external and internal departments and to provide an increasingly effective service to customers.

• €¢ Awareness of and compliance with various statutory and regulatory requirements, in particular complaint handling, disclosure of confidential information, money laundering and liaison with various regulatory bodies.

• €¢ Demonstrate flexibility and the ability to work within all areas of the department, to cover seasonal peaks in volume of work and as workload dictates.

• €¢ Monitoring and completion of daily work queues, and completion and interpretation of daily audit logs.

KEY SKILLS AND EXPERIENCE:

• €¢ A minimum of 2 GCSEs or equivalent in Maths and English

• €¢ Excellent communication skills, particularly telephone, with natural ability and enthusiasm to develop both professional working relationships and strong rapport.

• €¢ Minimum of 3 years previous experience within a customer services department, financial or call centre type of environment.

• €¢ Ability to prioritise and multi-task

• €¢ Strong numeracy and analytical skills with a meticulous attention to detail.

• €¢ Developed problem analysis and problem solving skills

• €¢ First class written communication, able to produce professional and tailored letters to customers.